Refund policy

Returns and refunds

At Everyday Quiet, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Countries we accept returns from

We accept returns from all the UK.

Return window

You have 14 days from the date of delivery to return your items for any reason. Items must be unused and in their original condition and packaging.

Your legal rights for UK customers

If you are located in the UK or European Economic Area, you also have the legal right to cancel your order within 14 days of receiving your items without giving any reason under the Consumer Contracts Regulations. To cancel, contact us at info@everydayquiet.co.uk with your order number.

If your item is faulty, damaged, or not as described, you have the right to a repair, replacement, or refund under applicable consumer protection laws.

How to return an item

  1. Contact us at info@everydayquiet.co.uk with your order number and reason for return.
  2. We will respond within 48 hours with return instructions.
  3. Post your item to the return address we provide.

Return address

Please get in touch with us at info@everydayquiet.co.uk to obtain our current return address.

Condition of returned items

Items must be unused, unopened where applicable, and in their original packaging with all tags attached.

Return shipping costs

If your item is faulty, damaged, or not as described, we will cover the cost of return shipping. For all other returns, you are responsible for return shipping costs.

Refund processing

Once we receive and inspect your returned item, we will issue your refund within 7 days to your original payment method. Original shipping costs are non-refundable unless the item was faulty, damaged, or not as described.

Exchanges

We do not offer direct exchanges. Please return your item for a refund and place a new order.

Non-returnable items

For hygiene and safety reasons, the following items cannot be returned unless faulty or not as described:

  • Opened fragrance oils or aromatherapy products
  • Candles that have been lit
  • Fragrance products that have been opened
  • Personalised products
  • Sale or clearance items (unless they are faulty)

Damaged or defective items

If you receive a damaged or defective item, contact us immediately, within 2 working days, at info@everydayquiet.co.uk with photos. We will arrange a replacement or full refund, including return shipping costs.

Contact us

Email: info@everydayquiet.co.uk

For our return address or any questions about returns and refunds, please get in touch with us by email.